Frequently Asked Questions

For all orders that are over 10kg or for any bulky deliveries these will be delivered free of charge to your closest DEPOT only. You will receive notification from the freight company when the goods are at the depot and when you can arrange collection. Please note that due to the complexities of bulky freight we are unable to deliver to residential or business addresses - only to the closest depot near you.

For all orders that are under 10kg we will ship directly to your nominated address - all deliveries are made to the curbside only on the ground floor and do not include installation. If you are not able to accept a delivery to the ground floor / curbside then please speak with one of our team who will assist you with obtaining a freight quote or alternativaly who can put you in contact with a local installer.

Although Leisure Concepts does not offer an installation service there are many fitness equipment installers who may be able to assist you with unpacking and assembling your equipment. If you would like some contact details for a local installer please speak with one of our team who will seek to assist you.

All orders are dispatched once payment confirmation has been received.

Orders will be shipped via Australia Post or courier services and will be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Please note that any items over 10kg or bulky goods are delivered to the local Depot only. You will be required to collect your item from the depot.

Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of original invoice date.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.

The Owner has the discretion to repair of replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.

Leisure Concepts Corporate Pty Ltd is committed to providing quality services
to you and this policy outlines our ongoing obligations to you in respect of
how we manage your Personal Information.

We have adopted the
Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
(the Privacy Act). The NPPs govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information.

A copy of the
Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect includes names, addresses, email
addresses, phone and facsimile numbers.

This Personal
Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via
our website www.leisureconcepts.com.au, www.leisureconcepts.store, from media and
publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your
Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your
Personal Information for secondary purposes closely related to the primary
purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by
contacting us in writing.

When we collect
Personal Information we will, where appropriate and where possible, explain to
you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive
information is defined in the Privacy Act to include information or opinion
about such things as an individual's racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.

Sensitive
information will be used by us only:

•           For the primary purpose for which it
was obtained

•           For a secondary purpose that is
directly related to the primary purpose

•           With your consent; or where required
or authorised by law.

Third Parties

Where reasonable
and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by
third parties. In such a case we will take reasonable steps to ensure that you
are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal
Information may be disclosed in a number of circumstances including the
following:

•           Third parties where you consent to
the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal
Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.

When your Personal
Information is no longer needed for the purpose for which it was obtained, we
will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in
client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the
Personal Information we hold about you and to update and/or correct it, subject
to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.

Leisure Concepts Corporate Pty Ltd will not charge any fee for your access
request, but may charge an administrative fee for providing a copy of your
Personal Information.

In order to protect
your Personal Information we may require identification from you before
releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important
to us that your Personal Information is up to date. We  will 
take reasonable steps to make sure that your Personal Information is
accurate, complete and up-to-date. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services
to you.

Policy Updates

This Policy may
change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any
queries or complaints about our Privacy Policy please contact us at:

 

2/188 Doherty’s Road, Laverton North, Victoria,
3026

accounts@leisureconcepts.com.au

1300 911 441